Purchase and Refund Policy

Effective September 4, 2026

Know what you are buying before you pay

The product, price, currency, taxes, included access and any recurring charge will be shown at checkout. Your purchase confirmation is your written record of the transaction.

1. Digital products

Digital products may provide access immediately after successful payment. Unless the checkout states a different refund commitment, a completed digital-product purchase is final once access has been delivered or substantial use has begun, except where applicable law requires otherwise.

2. Failed access, duplicate and unauthorized charges

If you are charged but do not receive the access described at checkout, are charged more than once for the same purchase, or believe a charge was unauthorized, contact us promptly. We will investigate and provide access, correct the charge or issue any refund required by the circumstances and applicable law.

3. Services, programs and subscriptions

Cancellation, rescheduling, renewal and refund terms for a live service, cohort, subscription or custom engagement will be shown at checkout or in the applicable written agreement. Those specific terms control where they differ from this general Policy. We will not add a recurring charge unless it is clearly disclosed before purchase.

4. How to request review

Email hello@businessdesignmethod.com with the purchaser’s email, purchase date, product and reason for the request. Do not email payment-card details. We may request information needed to verify the transaction.

5. Statutory rights

Nothing in this Policy limits a cancellation, refund, warranty or other consumer right that cannot lawfully be limited or excluded. If applicable law gives you stronger rights than this Policy, those rights apply.

6. Chargebacks

Please contact us first so we can investigate access or billing issues. This does not limit any right you may have to dispute a charge with your payment provider.